Cancellation Policy

Cancellation Policy

Northwest Adventure Company understands that family schedules change and unexpected events occur. We do our best to accommodate schedule changes and cancellations in our camps. However, as a significant amount of the cost of camp is invested long before the program date, credits and refunds vary based on the amount of advanced notice you are able to provide and the programming type.

Regularly Scheduled Programming

includes programs such as After School Outdoor Adventures, Weekend Apprenticeships, and Homeschool Outdoor Adventures in which families submit their schedule for the term in advance.)

Cancellations

For long-term programs for which you sign up by term, we cannot offer refunds or credits for regularly scheduled days that your child does not attend. An After School term is by month, Homeschool terms are by semester, and Apprenticeship programs are annual.

For example, let’s say your child is signed up for Tuesdays and Thursdays in the After School program for the month of May. Those dates are submitted by the 15th of April, and billed on the 20th of April. Then May 10th rolls around, and you realize that you no longer need care on Thursday the 17th. Please do still let us know your child will not attend that day, however, please understand that we cannot offer a refund or credit for that missed, regularly-scheduled day.

Now, let’s say you realized in advance that you would not need programming on the 17th of May. You can of course still register for Tuesdays and Thursdays for May, just let us know that particular Thursday you don’t need care upon registration. You will be billed accordingly.

If the company cancels programming, you will receive a full refund or credit.

Schedule Changes

We can sometimes accommodate one-off changes to your schedule within the term if they are requested and approved at least a full week in advance. This will be determined on a case-by-case basis depending on that program’s enrollment. If you need to make a permanent change to your child’s schedule, please do so at the beginning of each term.

Please inquire with lesley@nwadventurecompany.com

Drop-Ins

If you would like to add a day to your student’s regular schedule as a drop-in, please request it at least 7 days in advance. Approval will be on a case-by-case basis depending on that program’s enrollment on the requested day.

Please inquire with lesley@nwadventurecompany.com.

Summer, Break, and No School Day Camps

Cancellation Notice: - within 30 days prior to start of camp week or day

Cash Refund Amount: 50%
Credit: 100% camp credit towards any of our programs


Cancellation Notice: 0 - 7 days prior to start of camp week
Cash Refund Amount: 0%

Notices for All Programs

Environmental COnditions POlicy

While program cancellations due to severe environmental conditions are a rare occurrence, they do happen occasionally. We do everything that we can to avoid it, but at times we must make the hard decision to cancel a program due to safety, such as extreme heat or poor air quality. If we cancel a program due to such conditions, we make every effort to reschedule or move your camper to a future program. If we cannot reschedule, you may elect to receive a full credit toward future programming.

Low Enrollment Cancellations

If a program’s enrollment drops below the minimum enrollment requirement, we will need to cancel programming until enrollment increases again. We will do our best to prevent this from happening, and the word of mouth you spread greatly supports us in this endeavor! If we do need to cancel due to low enrollment, you will receive a full refund and we will provide at least 2 weeks notice.

Missing Due to Covid

If you or your child has to miss programming because they are ill with COVID or are in quarantine due to exposure, we unfortunately cannot provide a refund or credit. We wish your family a smooth and quick recovery, and thank you for staying home during that time.

Contact Us

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Contact Us