Payment and logistics
How do I pay for programs and services?
Payments can be made through the Family Dashboard. Log in to your family dashboard (located under “Registration” on our website) and add your desired payment method. You can also make a payment by following the green, ‘Make a Payment’ button (pictured below) and indicating the amount for which you’d like to make a payment.
We are currently mid-transition to using Camp Management, so if your balance is not what you expected please know we are working to reconcile all payments by the end of November.
How do payment credits work?
If you have a credit showing on your balance in the Camp Management portal, you can register for a program and submit. You will still be asked to provide payment card information, but your payment credits will be used first as a payment method before a card is charged. Your card is not immediately charged, as you are submitting a request. We process all requests manually and will apply credits manually as well.
If I paid for the year upfront, can I get credits back for canceled programming?
Generally, for families who paid in full, we will issue a refund. We are working on a more robust policy and will provide more information when it is available.
Is the $50 discount offered monthly, or is it a one time offer?
It is a one time offer. We can incorporate the $50 discount into any payment plan you choose, but it is only offered once.
Do you offer scholarships?
Yes! Scholarships are currently offered on a case-by-case basis. If you need assistance or reduced tuition, please reach out to Lesley at firstname.lastname@example.org.
What is your cancellation policy?
We understand that family schedules change and unexpected events occur. We do our best to accommodate schedule changes and cancellations in our programming while maintaining a sustainable business model. Credits and refunds vary by program type. For full details, please review our cancellation policy on our Policies page.
Company Contact Information
How do I contact NWAC?
Our phone number is (971) 337-7638. This is a voicemail line which is checked multiple times a day. Calls are answered in the order they are received. For urgent matters, please text the phone number. Texts will be sent to a larger staff team immediately, and staff will direct your concern to the appropriate parties as soon as possible.
Our email address is email@example.com. This email account is monitored by multiple staff during business hours. Emails will be addressed in the order they are received.
What is your EIN?
Our number is 852250454. If you are needing an FSA Receipt, please send us the form to fill out and we will happily do so. We also have our EIN number on your billing statements, which can be downloaded from your Family Dashboard.
Where can I find lost and found items from summer programs?
If you are missing an item lost during our summer programming from 2022, send an email to Peter (firstname.lastname@example.org) with a detailed description of the item. We will check our inventory. If found, Peter will respond to your email with instructions on how to pick up the item.
Lost and Found items are being stored until November, at which point they will be donated.
School year programming
What time is pickup and dropoff on No School Day and School Break programs?
Students can be dropped off at 8:30 a.m., and picked up at 3:30 p.m.
What time is pickup for afterschool programming?
Staff pick up students from school at their school’s release time. Parents are able to pick up their children any time after that, with the main checkout taking place from 5:30 p.m. to 6:00 p.m.
What if I am late picking up my child?
Staff will call you to ask what your current location is just before 6:00 p.m. After 6:05 p.m., parents will be charged $1/minute to compensate staff time.
How do I add or switch days for afterschool programming?
If you would like to add days for the upcoming term, we will add you to the waitlist for that day until we know if the current families are keeping their schedules. This allows us to keep the program in ratio so it is safe and enjoyable for our students.
If you would like to add days for the current term, we will need to check enrollment and make sure there is space in the group. We are working to streamline this process for November registration. Thank you for your patience!
Where can I find Lost and Found items from afterschool programming?
Check first with the instructors for your child’s program. If the item is not found by them onsite at the program, the instructors will check our lost and found bin and facilitate its return.
For items not found right away, email Peter (email@example.com) with a detailed description of the lost item and we will keep an eye out. If found, Peter will respond to your email with instructions on how to pick up the item.